Privacy Policy

Effective Date: 18th August 2025

At Lion Car Rentals, your trust matters to us. We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our rental services.

By using our website or booking a vehicle with us, you agree to the practices described below.

1. Purpose & Scope

Lion Car Rentals (“we”, “our”, or “us”) values your privacy and is committed to safeguarding your personal information. This policy explains how we collect, use, hold, and disclose information through our website and while providing rental services across Australia.

2. Personal Information We Collect

• Contact details (name, email, phone number, address)
• Driver’s licence and ID documents
• Payment details (credit/debit card information)
• Booking details (rental dates, vehicle type)
• Device, browsing, and location data
• Customer service records (calls, emails, chat)
• Marketing preferences (if you choose to provide them)

3. Purposes for Using Your Information

• Process bookings and rental agreements
• Communicate with you regarding reservations or updates
• Manage payments, deposits, and refunds
• Maintain and manage our fleet and services
• Send promotional offers if you’ve opted in
• Improve our services and customer experience
• Comply with legal and regulatory obligations

4. How We Collect Your Information

• Directly from you (online bookings, phone calls, emails)
• Through our website (cookies, browsing data)
• Via trusted third-party partners (e.g., payment gateways, booking platforms)
• From communications with our staff (customer support, enquiries)

5. Disclosure to Third Parties

• Payment processors and IT service providers
• Marketing partners (with your consent)
• Insurance companies in case of accidents or claims
• Law enforcement or regulators if required by law
• Other parties with your consent

6. Cookies & Tracking

Our website uses cookies to improve your browsing experience, remember preferences, and analyze usage. You can disable cookies in your browser settings, but some features may not function properly.

7. Data Security

We apply strict technical and organisational safeguards to protect your data from unauthorized access, misuse, or loss. While we do our best, no online transmission is completely secure.

8. Data Retention

We retain personal information only as long as necessary to provide our services or as required by law. After this period, your data will be securely deleted.

9. Your Rights

You have the right to:

• Access and request correction or deletion of your personal data
• Opt out of marketing communications anytime
• Withdraw consent where applicable

To exercise your rights, contact us via the details below.

10. Data Breach Notifications

In the unlikely event of a data breach, we will take immediate steps to secure your information and notify affected individuals and regulators in accordance with Australian Privacy Principles (APPs).

11. Policy Changes

We may update this Privacy Policy from time to time. The “Effective Date” above indicates the latest version. Your continued use of our services means you accept the updated terms.

12. Contact Us

For privacy concerns or data-related requests, please contact our Privacy Officer:

Email: info@lioncarrentals.com.au
Phone: 03 9303 7447
Address: Lion Car Rentals, 2/85 Hume Hwy, Somerton VIC 3062, Australia